Refund & Return Policy

At Chilcotin Fishing Co., every item is made to order specifically for you once your purchase is placed. This allows us to create high-quality products in small batches while reducing unnecessary waste.

Because of this made-to-order process, we do not accept returns or exchanges for:

• Incorrect sizing selections
• Change of mind
• Buyer’s remorse
• Color expectations due to screen differences

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, we’ll make it right.

Please contact us within 7 days of delivery with:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

Once reviewed, we may offer:

• A replacement item
• A full refund
• Store credit, depending on the situation

Refund Processing

Approved refunds are issued back to the original payment method within 5–7 business days after approval.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Exchanges

We do not offer direct exchanges at this time. If eligible, replacement items will be produced and shipped after approval.

Questions?

If you have any questions regarding your order, contact us anytime at:

support@chilcotinfishingco.com

Thank you for supporting a small independent fishing brand built around trout country, wild water, and life outdoors.

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