Return and Refund Policy

Refund & Return Policy

At Chilcotin Fishing Co., we stand behind our products. If you’re not satisfied with your order, we offer a straightforward refund and return process to keep things simple and stress-free.

Eligibility

• Items must be unused, in original condition, and returned within 30 days of delivery.

• Personalized or custom-made items are non-returnable unless they arrive damaged or defective.

How to Start a Return

• Contact us at [insert contact information] to request a return authorization.

• Include your order number, reason for return, and any details we’ll need to process it quickly.

Return Shipping

• Customers are responsible for return shipping unless the item is damaged, defective, or sent in error.

• We recommend using a trackable shipping method for your peace of mind.

Refunds

• Once we receive and inspect your return, refunds are issued within 5–7 business days.

• Refunds go back to your original payment method.

Damaged or Defective Items

• If your order arrives damaged or incorrect, contact us right away.

• Photos of the issue may be requested to speed up the process.

Exchanges

• We don’t offer direct exchanges. If you need a different size, color, or style, please return your item and place a new order.

Non-Refundable Items

• Gift cards and digital products are non-refundable.

Questions?
If you have any questions about returns, email us at [insert contact information] and we’ll be glad to help.

By purchasing from Chilcotin Fishing Co., you agree to this return and refund policy.